Return, Repair, Refund policy

We want you to be completely happy with your order. If you are unsatisfied for any reason, please contact us! We stand behind our products 100% and will always do our best to repair or replace any piece with a manufacturer's defect.

*We accept Returns in exchange for another item only if the product shows a manufacturer's defect, if we are notified immediately and a picture is submitted. Please contact us for a Return Authorization Number (RA#) prior to returning items. If you would like, we may be able to have the piece repaired or replaced if in stock.

*If a Repair is needed through no fault of Obsidian’s, contact us for a RA# and we will notify you as to the possibility if it can be repaired and if there are any charges for the repair.

*Refunds are given only if proof of damage is shown through shipping and a claim is made with the carrier.  Notify us and the carrier immediately upon receiving product.  Take pictures of the packaging inside and out if it shows any suspicious damage, tears, crushing, etc plus damage to item(s). Any other refund given is solely at the discretion of Obsidian. If we can repair or replace the damaged piece(s) we will notify you.

WHOLESALE CREDENTIALS

For JEWELRY and ROCKS & GEMS wholesale purchasing, we need to verify your credentials.  Please contact Leigh at 940-271-0274 or 940-206-8197and provide 4 of the following:

Federal EIN or SSN Sole Proprietor Number

Resale Tax Number/Tax Exemption Certificate

Voided Business Check

Business Card 

Social Media Account(s)

Picture of Your Store Front or Link to Your Online Business

A Form of Advertising Mentioning Your Business

3 trade references.

You may email these items to info@obsidianjewelry.com or text to Leigh's cell at 940.206.8197.  Call me first if you would like to fax instead.


ONCE VERIFIED, I WILL SEND YOU OUR LINE SHEET AND DISCOUNT CODE TO USE FOR ONLINE SHOPPING


We guarantee our products 100%.  We provide items free of defects and quality workmanship.  The sterling silver and gemstones are genuine and high quality.  Our designs are our own inspiration.  Please allow variation in the color of stones versus what you see online.  We try to showcase the item in the truest cleanest light possible but cannot make up for differences due to the variety of devices from where our website is accessed.  Since pieces are handmade, and stone shapes can vary in height and thicknesses, workmanship of the silver may cover, flow or fold over unique stone shape characteristics.  This will ensure stability of the stone staying in place.

If you have any questions, concerns or need additional help, please contact us.

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For CBD Hemp Products wholesale purchasing, we need to verify your credentials.  Please follow the same guidelines as above.  We stand behind the purity and quality of the YinYangInfusions brand full product line of Hemp products.  

From their website:

 

About our hemp and CBD

All of our CBD is derived from organically grown USDA industrial hemp. We only source from domestic hemp grows that do not  utilize any GMOs, pesticide, or insecticides. All of our products are  made from the purest 99%+ refined CBD isolate. The isolate is lab  tested, and does not contain any pesticides, microbial growth, or  residual solvents. It is important to only consume clean and pure CBD  products, because the presence of impurities drastically affects how  much CBD your body is able to absorb. All of our Products are THC free,  and highly bioavailable which means that a large portion of the CBD in  our products is able to be absorbed into the blood stream. 


SHIPPING POLICY

We strive to ship your order within 1-3 business days.  You will be notified via email or text when your order ships.  We generally ship UPS ground or priority mail through the Post Office. Special delivery requests, additional insurance, or expedited services will include additional charges. At this time, Obsidian ships merchandise only to locations within the continental United States, Alaska, Hawaii and US outlying regions.  We hope to offer international shipping at some point in the future.  We do not ship to PO Boxes.  The risk of loss and title for all merchandise ordered on this web site pass to you when the merchandise is delivered to the shipping carrier.  Any damages that may have occurred during shipping must be reported immediately to carrier and Obsidian. Please notify us immediately if anything is amiss upon receiving your product.  We will do our best to work with all parties to resolve shipping problems.

Privacy Policy

We will not ever sell or give away your email address.  We keep your personal information safe and private. We maintain PCI compliance with all major credit card processing companies.  Our website is secure through GoDaddy's secure servers.